The Impact of Occupational Stress on Job Satisfaction and Counterproductive Work Behaviour
DOI:
https://doi.org/10.24837/pru.v7i2.437Keywords:
occupational stress, counterproductive work behaviour, job satisfactionAbstract
The present economical challenges increase the level of demand and pressure on people in their workplaces, eventually affecting the efficiency of organizations. Given the relationship between job strain and individual and organizational outcomes (Robertson, 2009), the present context places an even higher importance on understanding and dealing correctly with these issues. The research at hand examines the predictive value of different occupational sources of pressure on job satisfaction and counterproductive work behaviour, using an occupational sample in the financial services field. The participants were asked to complete two questionnaires: OSI-90 (Cooper, Sloan & Williams, 1996) and Workplace Deviance Scale (Bennett & Robinson, 2000). The results indicate that stressors related to the organizational climate, the work relationships, organizational hassles and workload predict counterproductive work behaviour. Furthermore, job satisfaction was positively related to the high quality of the work relationship and low levels of tension in the organizational climate and hassles, while the level of satisfaction with the organization was associated with the work-family balance and the organizational climate. Implications for developing programs that help employees effectively cope with these sources of stress as well as recommendations for developing healthier organizations are discussed.
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References
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B?ban, A. (2003). Stress si personalitate. Cluj-Napoca: Editura Presa Universitar? Clujan?.
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Bolin, A., & Heatherly, L. (2001). Predictors of employee deviance: The relationship between bad attitudes and bad behaviour. Journal of Business and Psychology, 15, 3, 405-418.
Brough, P., & Frame, R. (2004). Predicting police job satisfaction, work well-being and turnover intentions: The role of social support and police organizational variables. New Zeeland Journal of Psychology, 33, 8–16.
Burke-Lee, V., & Spector, P.E. (2006). The social stressors-counterproductive work behaviors link: Are conflicts with supervisors and coworkers the same? Journal of Occupational Health Psychology, 11, 145-156.
Chen, P.Y., & Spector, P.E. (1992). Relationships of work stressors with aggression, withdrawal, theft and substance use: An exploratory study. Journal of Occupational and Organizational Psychology, 65, 177-184.
Colbert, A.E., Mount, M.K., Harter, J.K., Witt, L.A., & Barrick, M.R. (2004). Interactive effects of personality and perceptions of the work situation on workplace deviance. Journal of Applied Psychology, 89, 599-609.
Cooper, C.L., Dewe, P.J., & O'Driscoll, M. (2001). Stress and Work Organizations: a review and critique of theory, research and applications. Thousand Oaks, CA: Sage.
Cooper, C.L., Sloan, S.J., & Williams, S. (1988), Occupational Stress Indicator, NFER-Nelson, Windsor.
D'Amato, A., & Zijlstra, F. R. H. (2003). Occupational stress: A review of the literature relating to mental health. University of Surrey.
Dalal, R.S. (2005). Meta-Analysis of the Relationship Between Organizational Citizenship Behaviour and Counterproductive Work Behaviour. Journal of Applied Psychology, 90, 6, 1241-1255.
Duffy, M.K., Ganster, D.C., & Shaw, J.D. (1998). Positive affectivity and negative outcomes: The role of tenure and job satisfaction. Journal of Applied Psychology, 83, 950-959.
Etzion, D. (1984). Moderating effect of social support on the stress-burnout relationship. Journal of Applied Psychology, 69, 615-622.
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Fox, S., Spector, P.E., & Miles, D. (2001). Counterproductive work behaviour in response to job stressors and organizational justice: Some mediator and moderator tests for autonomy and emotions. Journal of Vocational Behaviour, 59, 291-309.
Gilboa, S., Shirom, A., Fried, Y., & Cooper, C. (2008). A meta-analisys of work demands stressors and job performance: Examining main and moderating effects. Personnel Psychology, 61, 227-271.
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Grant, S., & Lagan-Fox (2007). Personality and the occupational stressor-strain relationship: The role of the relationships between overload and strain. Journal of Occupational Health Psychology, 8, 4, 306-315.
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Judge, T. A., Scott, B. A., & Ilies, R. (2006). Hostility, job attitudes, and workplace deviance: Test of a multilevel model. Journal of Applied Psychology, 91, 126-138.
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Lawrence, T., & Robinson, S.L. (2007). Workplace deviance as organizational resistance. Journal of Management, 33, 378-394.
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Marks, M.L., & Mirvis, P.H. (1997). Resisting the merger syndrome: Dealing with stress. Mergers and Acquisitions, 31, 6, 21-27.
Miles, D.E., Borman, W.E., Spector, P.E., & Fox, S. (2002). Building an integrative model of extra role work behaviours: A Comparison of counterproductive work behaviour with organizational citizenship behaviour. International Journal of Selection and Assessment, 10, 51-57.
Penney, L.M., & Spector, P.E. (2002). Narcissism and counterproductive work behavior: Do bigger egos mean bigger problems? International Journal of Selection and Assessment, 10, 126-134.
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Pitariu, H.D. (1998). Le stress professione; chez les ingineurs dans les situation de transition sociopolitique. In M. Rousson, Thygessen Fischer (Eds.), Psychologie du Travail et Transformation de la Sociéte: Effet et Problems (p. 468-479). Neuchatel: PAN.
Pitariu, H.D. (1998). Sociopolitical issues in stress research. 24th International Congress of Applied Psychology, August, San Francisco.
Poelmans, S., Spector, P. E., Cooper, C. L., Allen, T. A., O'Driscoll, M., & Sanchez, J. I. (2003). A cross-national comparative study of work/family demands and resources. International Journal of Cross Cultural Management, 3, 274-289.
Robertson, I.T. (2009). Global economic crisis: A role for work and organizational psychology. Human Resources Psychology, 7, 10-13.
Robinson, S.L., & Bennett, R.J. (1995). A typology of deviant workplace behaviours: A multidimensional scaling study. Academy of Management Journal, 38, 555-572.
Robinson, S.L. (2008). Dysfunctional workplace behaviour. In J. Barling & C.L. Cooper (Eds.). The Sage Handbook of Organizational Behavior. Volume 1: Micro Approaches (p.141-159). London: Sage Publications Ltd.
Spector, P.E., & Fox, S. (2005) The Stressor-Emotion Model of Counterproductive Work Behaviour. In s. Fox & P.E. Spector, (Eds.), Counterproductive work behaviour: Investigations of actors and targets. (p. 151-174). Washington, DC, US: American Psychological Association.
Spector, P.E., & Jex, S.M. (1998). Development of four self-report measures of job stressors and strain: Interpersonal conflict at work scale, organizational constraints scale, quantitative workload inventory and physical symptoms inventory. Journal of Occupational Health Psychology, 3, 356-367.
Spector, P.E., Allen, T.D., Poelmans, S. A. Y., Lapierre, L.M., Cooper, C.L., O'Driscoll,M., Sanchez, J.I., Abarca, N., Alexandrova, M., Beham, B., Brough, P., Ferreiro, P., Fraile, G., Chang-qin Lu, Luo Lu, Moreno-Velázquez, I., Pagon, M., Pitariu, H., Volodymyr Salamatov, ShimaS., Suarez Simoni, Al., Oi Ling Siu, Lingnan & Widerszal-Bazyl, M. (2007). Cross-national differences in relationships of work demands, job satisfaction, and turnover intentions with work-family conflict. Personnel Psychology, 60, 805-835.
Spector, P.E., Dwyer, D.J., & Jex, S.M. (1988). Relation of job stressors to affective, health and performance outcomes: A comparison of multiple data sources. Journal of Applied Psychology, 73, 11-19.
Storms, P., & Spector, P.E. (1987). Relationships of organizational frustration with reported behavioural reactions: The moderating effect of locus of control. Journal of Occupational Psychology, 60, 227-234.
Thompson, B. M., Brough, P. A., & Schmidt, H. (2006). Supervisor and subordinate workfamily values: Does similarity make a difference? International Journal of Stress Management, 13, 1, 45-63.
Walace, J. C., Edwards, B. D., Arnold, T., Frazier, D. M., & Finch, M. L. (2009). Work stressors, role-based performance and the moderating influence of organizational support. Journal of Applied Psychology, 94, 1, 254 - 262.
B?ban, A. (2003). Stress si personalitate. Cluj-Napoca: Editura Presa Universitar? Clujan?.
Behr, T.A. (1995). Psychological Stress in the Workplace, London: Routledge.
Bennett, R.J., & Robinson, S.L. (2000). Development of a measure of workplace deviance. Journal of Applied Psychology, 85, 3, 349-360.
Bolin, A., & Heatherly, L. (2001). Predictors of employee deviance: The relationship between bad attitudes and bad behaviour. Journal of Business and Psychology, 15, 3, 405-418.
Brough, P., & Frame, R. (2004). Predicting police job satisfaction, work well-being and turnover intentions: The role of social support and police organizational variables. New Zeeland Journal of Psychology, 33, 8–16.
Burke-Lee, V., & Spector, P.E. (2006). The social stressors-counterproductive work behaviors link: Are conflicts with supervisors and coworkers the same? Journal of Occupational Health Psychology, 11, 145-156.
Chen, P.Y., & Spector, P.E. (1992). Relationships of work stressors with aggression, withdrawal, theft and substance use: An exploratory study. Journal of Occupational and Organizational Psychology, 65, 177-184.
Colbert, A.E., Mount, M.K., Harter, J.K., Witt, L.A., & Barrick, M.R. (2004). Interactive effects of personality and perceptions of the work situation on workplace deviance. Journal of Applied Psychology, 89, 599-609.
Cooper, C.L., Dewe, P.J., & O'Driscoll, M. (2001). Stress and Work Organizations: a review and critique of theory, research and applications. Thousand Oaks, CA: Sage.
Cooper, C.L., Sloan, S.J., & Williams, S. (1988), Occupational Stress Indicator, NFER-Nelson, Windsor.
D'Amato, A., & Zijlstra, F. R. H. (2003). Occupational stress: A review of the literature relating to mental health. University of Surrey.
Dalal, R.S. (2005). Meta-Analysis of the Relationship Between Organizational Citizenship Behaviour and Counterproductive Work Behaviour. Journal of Applied Psychology, 90, 6, 1241-1255.
Duffy, M.K., Ganster, D.C., & Shaw, J.D. (1998). Positive affectivity and negative outcomes: The role of tenure and job satisfaction. Journal of Applied Psychology, 83, 950-959.
Etzion, D. (1984). Moderating effect of social support on the stress-burnout relationship. Journal of Applied Psychology, 69, 615-622.
Fox, S., & Spector, P.E. (1999). A model of work frustration-agression. Journal of Organizational Behavior, 20, 915-931.
Fox, S., Spector, P.E., & Miles, D. (2001). Counterproductive work behaviour in response to job stressors and organizational justice: Some mediator and moderator tests for autonomy and emotions. Journal of Vocational Behaviour, 59, 291-309.
Gilboa, S., Shirom, A., Fried, Y., & Cooper, C. (2008). A meta-analisys of work demands stressors and job performance: Examining main and moderating effects. Personnel Psychology, 61, 227-271.
Gonzáles-Morales, M. G., Peiró, J. M., Rodriguez, I., & Greenglass, E. R. (2006). Coping and distress in organizations: The role of gender in work. International Journal of Stress Management, 13, 2, 228-248.
Grant, S., & Lagan-Fox (2007). Personality and the occupational stressor-strain relationship: The role of the relationships between overload and strain. Journal of Occupational Health Psychology, 8, 4, 306-315.
Gruys, M.L., & Sackett, P.R. (2003). Investigating the dimensionality of counterproductive work behaviour. International Journal of Selection and Assessment, 11, 30-42. http://english.hotnews.ro/stiri-business-5300011-oxford-analytica-romania-faces-imminenteconomic-crisis.htm
Iwasaki, Y., Mackay, K. J., & Ristock, J. (2004). Gender-based analyses of stress among professional managers: An exploratory qualitative study. International Journal of Stress Management, 11, 56-79.
Jex, S.M., & Yankelevich, M. (2008). Work Stress. In J. Barling & C.L. Cooper (Eds.). The Sage Handbook of Organizational Behavior. Volume 1: Micro Approaches (pp. 499-518). London: Sage Publications Ltd.
Judge, T. A., Scott, B. A., & Ilies, R. (2006). Hostility, job attitudes, and workplace deviance: Test of a multilevel model. Journal of Applied Psychology, 91, 126-138.
Lau, C.S.V., Au, W.T., & Ho, J.M.C (2003). A Qualitative and Quantitative Review of Antecedents of Counterproductive Behaviours in Organizations. Journal of Business and Psychology, 18, 1, 73-99.
Lawrence, T., & Robinson, S.L. (2007). Workplace deviance as organizational resistance. Journal of Management, 33, 378-394.
Leong, C.S., Furnham, A., Cary, L., & Cooper, C.L. (1996). The moderating effect of organizational commitment on the occupational stress outcome relationship, Human Relations, 49, 10, 1345-63.
Locke, E.A. (1976). The nature and causes of job satisfaction. In M. D. Dunnette (Ed.), Handbook of Industrial and Organizational Psychology (pp. 1297-1349). Chicago, IL: Rand McNally.
Marks, M.L., & Mirvis, P.H. (1997). Resisting the merger syndrome: Dealing with stress. Mergers and Acquisitions, 31, 6, 21-27.
Miles, D.E., Borman, W.E., Spector, P.E., & Fox, S. (2002). Building an integrative model of extra role work behaviours: A Comparison of counterproductive work behaviour with organizational citizenship behaviour. International Journal of Selection and Assessment, 10, 51-57.
Penney, L.M., & Spector, P.E. (2002). Narcissism and counterproductive work behavior: Do bigger egos mean bigger problems? International Journal of Selection and Assessment, 10, 126-134.
Pitariu, H. D. (2004). Stresul professional la manageri: Corelative ale personalității în contextual situației de tranziție socialeconomică din România. In Opre, A. (Coord.): Noi tendințe în psihologia personalității. Diagnoză, cercetare, aplicații. Cluj-Napoca: Editura ASCR.
Pitariu, H.D. (1998). Le stress professione; chez les ingineurs dans les situation de transition sociopolitique. In M. Rousson, Thygessen Fischer (Eds.), Psychologie du Travail et Transformation de la Sociéte: Effet et Problems (p. 468-479). Neuchatel: PAN.
Pitariu, H.D. (1998). Sociopolitical issues in stress research. 24th International Congress of Applied Psychology, August, San Francisco.
Poelmans, S., Spector, P. E., Cooper, C. L., Allen, T. A., O'Driscoll, M., & Sanchez, J. I. (2003). A cross-national comparative study of work/family demands and resources. International Journal of Cross Cultural Management, 3, 274-289.
Robertson, I.T. (2009). Global economic crisis: A role for work and organizational psychology. Human Resources Psychology, 7, 10-13.
Robinson, S.L., & Bennett, R.J. (1995). A typology of deviant workplace behaviours: A multidimensional scaling study. Academy of Management Journal, 38, 555-572.
Robinson, S.L. (2008). Dysfunctional workplace behaviour. In J. Barling & C.L. Cooper (Eds.). The Sage Handbook of Organizational Behavior. Volume 1: Micro Approaches (p.141-159). London: Sage Publications Ltd.
Spector, P.E., & Fox, S. (2005) The Stressor-Emotion Model of Counterproductive Work Behaviour. In s. Fox & P.E. Spector, (Eds.), Counterproductive work behaviour: Investigations of actors and targets. (p. 151-174). Washington, DC, US: American Psychological Association.
Spector, P.E., & Jex, S.M. (1998). Development of four self-report measures of job stressors and strain: Interpersonal conflict at work scale, organizational constraints scale, quantitative workload inventory and physical symptoms inventory. Journal of Occupational Health Psychology, 3, 356-367.
Spector, P.E., Allen, T.D., Poelmans, S. A. Y., Lapierre, L.M., Cooper, C.L., O'Driscoll,M., Sanchez, J.I., Abarca, N., Alexandrova, M., Beham, B., Brough, P., Ferreiro, P., Fraile, G., Chang-qin Lu, Luo Lu, Moreno-Velázquez, I., Pagon, M., Pitariu, H., Volodymyr Salamatov, ShimaS., Suarez Simoni, Al., Oi Ling Siu, Lingnan & Widerszal-Bazyl, M. (2007). Cross-national differences in relationships of work demands, job satisfaction, and turnover intentions with work-family conflict. Personnel Psychology, 60, 805-835.
Spector, P.E., Dwyer, D.J., & Jex, S.M. (1988). Relation of job stressors to affective, health and performance outcomes: A comparison of multiple data sources. Journal of Applied Psychology, 73, 11-19.
Storms, P., & Spector, P.E. (1987). Relationships of organizational frustration with reported behavioural reactions: The moderating effect of locus of control. Journal of Occupational Psychology, 60, 227-234.
Thompson, B. M., Brough, P. A., & Schmidt, H. (2006). Supervisor and subordinate workfamily values: Does similarity make a difference? International Journal of Stress Management, 13, 1, 45-63.
Walace, J. C., Edwards, B. D., Arnold, T., Frazier, D. M., & Finch, M. L. (2009). Work stressors, role-based performance and the moderating influence of organizational support. Journal of Applied Psychology, 94, 1, 254 - 262.
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Published
2020-01-27
How to Cite
Pitariu, H., & Budean, A. (2020). The Impact of Occupational Stress on Job Satisfaction and Counterproductive Work Behaviour. Psihologia Resurselor Umane, 7(2), 30–39. https://doi.org/10.24837/pru.v7i2.437
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