Beyond task performance: the concept of organizational citizenship performance
DOI:
https://doi.org/10.24837/pru.v6i1.342Keywords:
citizenship performance, organizational citizenship behaviors, job performance, industrialorganizational psychologyAbstract
In this paper, we describe the construct of citizenship performance and briefly review some of the industrial and organizational psychology research on organizational citizenship. We discuss the history, the dimensionality, the antecedents, consequences and implications for practice, and also provide a critical analysis. The conclusions of this review are that citizenship performance is important for contemporary organizations and contemporary trends suggest it will continue to be important in the future. We encourage further research in the area of citizenship performance in other cultures beyond the US.
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References
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Bateman, T.S., & Organ, D.W. (1983). Job satisfaction and the good soldier: the relationship between affect and employee "citizenship". Academy of Management Journal, 26, 587-595.
Bolino, M.C., & Turnley, W.H. (2005). The personal costs of citizenship behavior: The relationship between individual initiative and role overload, job stress, and work-family conflict. Journal of Applied Psychology, 90, 740-748.
Bolino, M.C., Turnley, W.H., & Niehoff, B.P. (2004). The other side of the story: Reexamining prevailing assumptions about organizational citizenship behavior. Human Resource Management Review, 14, 229-246.
Bolino, M.C., Varela, J.A., Bande, B., & Turnley, W.H. (2006). The impact of impression management tactics on supervisor ratings of organizational citizenship behaviors. Journal of Organizational Behavior, 27, 281-297.
Borman, W.C. (2004). The concept of organizational citizenship. Current Directions in Psychological Science, 13, 238-241.
Borman, W.C., Motowidlo, S.J., Rose, S.R., & Hanser, L.M. (1985). Development of a model of soldier effectiveness. Institute Report nr. 95. PDRI: Minneapolis.
Borman, W.C., Penner, L.A., Allen, T.D., & Motowidlo, S.J. (2001). Personality predictors of citizenship performance. International Journal of Selection and Assessment, 9, 52-69.
Brief, A.P., & Motowidlo, S.J. (1986). Prosocial organizational behaviors. Academy of Management Review, 11, 711-725.
Chang, C.-H., Johnson, R.E., & Yang, L. (2007). Emotional strain and organizational citizenship behaviors: A meta-analytic review. Work & Stress, 21, 312-332.
Coleman, V.I., & Borman, W.C. (2000). Investigating the underlying structure of the citizenship performance domain. Human Resource Management Review, 10, 25-44.
Dalal, R.S. (2005). A meta-analysis of the relationship between organizational citizenship behavior and counterproductive work behavior. Journal of Applied Psychology, 90, 1241-1255.
Farh, J.L., Early, P.C., & Lin, S.C. (1997). Impetus for action: A cultural analysis of justice and organizational citizenship behavior in Chinese society. Administrative Science Quarterly, 42, 421-444.
Farh, J.L., Zhong, C.B., & Organ, D.W. (2004). Organizational citizenship behavior in the People's Republic of China. Organization Science, 15, 241-253.
Graham, J.W. (2000). Promoting civic virtue organizational citizenship behavior: Contemporary questions rooted in classical quandaries from political philosophy. Human Resource Management Review, 10, 61-77.
Hobfoll, S.E. (1988). The ecology of stress. Washington, DC: Hemisphere.
Hobfoll, S.E. (1989). Conservation of resources: A new attempt at conceptualizing stress. American Psychologist, 44, 513-524.
Hobfoll, S.E., & Freedy, J. (1993). Conservation of resources: A general stress theory applied to burnout. In W.B. Schaufeli, C. Maslach, & T. Marek (Eds.), Professional burnout: Recent developments in theory and research (pp. 115-129). Washington, DC: Taylor & Francis.
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Johnson, J.W. (2001). The relative importance of task and contextual performance dimensions to supervisor judgments of overall performance. Journal of Applied Psychology, 86, 984-996.
Katz, D., & Kahn, R.L. (1966). The social psychology of organizations. New York: Wiley.
Organ, D.W. (1977). A reappraisal and reinterpretation of the satisfaction-causes-performance hypothesis. Academy of Management Review, 2, 46-53.
Organ, D.W. (1988). Organizational citizenship behavior: The good soldier syndrome. Lenxington, MA: Lenxington.
Organ, D.W. (1997). Organizational citizenship behavior: It's construct clean-up time. Human Performance ,10 , 85–97.
Organ, D., & McFall, J. (2004). Personality and Citizenship Behavior in Organizations. In B. Schneider and D.B. Smith (Eds.), Personality and organizations (pp. 291-314). Mahwah, NJ: Lawrence Erlbaum Associates, Inc.
Organ, D.W., & Paine, J.B. (1999). A new kind of performance for industrial and organizational psychology: Recent contributions to the study of organizational citizenship behavior. International Review of Industrial and Organizational Psychology, 14, 337-368.
Organ, D.W., & Ryan, K. (1995). A meta-analytic review of attitudinal and dispositional predictors of organizational citizenship behavior. Personnel Psychology, 48, 775-802.
Penner, L.A., Fritzsche, B.A., Craiger, J.P., & Freifeld, T.R. (1995). Measuring the prosocial personality. In J. Butcher & C. D. Spielberger (Eds.), Advances in personality assessment (Vol. 10, pp. 147-163). Hillsdale, NJ: Lawrence Erlbaum Associates, Inc.
Penner, L.A., Midili, A.R., & Kegelmeyer, J. (1997). Beyond job attitudes: A personality and social psychology perspective on the causes of organizational citizenship performance. Human Performance, 10, 111-131.
Podsakoff, P.M., MacKenzie, S.B., & Bommer, W.H. (1996). Meta-analysis of the relationship between Kerr and Jermier's substitutes for leadership and employee job attitudes, role perceptions, and performance. Journal of Applied Psychology, 81, 380-399.
Podsakoff, P.M., MacKenzie, S.B., Paine, J.B., & Bachrach, D.G. (2000). Organizational citizenship behavior: A critical review of the theoretical and empirical literature and suggestions for future research. Journal of Management, 26, 513-563.
Rioux, S.M., & Penner, L.A. (2001). The causes of organizational citizenship behavior: A motivational analysis. Journal of Applied Psychology, 86, 1306-1314.
Skarlicki, D.P., & Latham, G.P. (1996). Increasing citizenship behavior within a public sector union: A test of organizational justice theory. Journal of Applied Psychology, 81, 161-169.
Skarlicki, D.P., & Latham, G.P. (1997). Leadership training in organizational justice to increase citizenship behavior within a labor union: A replication. Personnel Psychology, 50, 617-634.
Smith, C.A., Organ, D.W., & Near, J.P. (1983). Organizational citizenship behavior: Its nature and antecedents. Journal of Applied Psychology, 68, 653-663.
Snyder, M. (1993). Basic research and practice problems: The promise of a "functional" personality and social psychology. Personality and Social Psychology Bulletin, 19, 251-264.
Turnipseed, D.L., & Murkison, E. (2000). A bi-cultural comparison of organizational citizenship behavior: Does the OCB phenomenon transcend national culture? The International Journal of Organizational Analysis, 8, 200-222.
Van Dyne, L.V., Graham, J.M., & Dienesch, R.M. (1994). Organizational citizenship behavior: Construct redefinition, measurement and validation. Academy of Management Journal, 37, 765-802.
Werner, J.M. (1994). Dimensions that make a difference: Examining the impact of in-role and extra-role behaviors on supervisory ratings. Journal of Applied Psychology, 79, 98-107.
Zellars, K.L., & Tepper, B.J. (2003). Beyond social exchange: New directions for organizational citizenship theory and research. Research in Personnel and Human Resources Management, 22, 395-424.
Bateman, T.S., & Organ, D.W. (1983). Job satisfaction and the good soldier: the relationship between affect and employee "citizenship". Academy of Management Journal, 26, 587-595.
Bolino, M.C., & Turnley, W.H. (2005). The personal costs of citizenship behavior: The relationship between individual initiative and role overload, job stress, and work-family conflict. Journal of Applied Psychology, 90, 740-748.
Bolino, M.C., Turnley, W.H., & Niehoff, B.P. (2004). The other side of the story: Reexamining prevailing assumptions about organizational citizenship behavior. Human Resource Management Review, 14, 229-246.
Bolino, M.C., Varela, J.A., Bande, B., & Turnley, W.H. (2006). The impact of impression management tactics on supervisor ratings of organizational citizenship behaviors. Journal of Organizational Behavior, 27, 281-297.
Borman, W.C. (2004). The concept of organizational citizenship. Current Directions in Psychological Science, 13, 238-241.
Borman, W.C., Motowidlo, S.J., Rose, S.R., & Hanser, L.M. (1985). Development of a model of soldier effectiveness. Institute Report nr. 95. PDRI: Minneapolis.
Borman, W.C., Penner, L.A., Allen, T.D., & Motowidlo, S.J. (2001). Personality predictors of citizenship performance. International Journal of Selection and Assessment, 9, 52-69.
Brief, A.P., & Motowidlo, S.J. (1986). Prosocial organizational behaviors. Academy of Management Review, 11, 711-725.
Chang, C.-H., Johnson, R.E., & Yang, L. (2007). Emotional strain and organizational citizenship behaviors: A meta-analytic review. Work & Stress, 21, 312-332.
Coleman, V.I., & Borman, W.C. (2000). Investigating the underlying structure of the citizenship performance domain. Human Resource Management Review, 10, 25-44.
Dalal, R.S. (2005). A meta-analysis of the relationship between organizational citizenship behavior and counterproductive work behavior. Journal of Applied Psychology, 90, 1241-1255.
Farh, J.L., Early, P.C., & Lin, S.C. (1997). Impetus for action: A cultural analysis of justice and organizational citizenship behavior in Chinese society. Administrative Science Quarterly, 42, 421-444.
Farh, J.L., Zhong, C.B., & Organ, D.W. (2004). Organizational citizenship behavior in the People's Republic of China. Organization Science, 15, 241-253.
Graham, J.W. (2000). Promoting civic virtue organizational citizenship behavior: Contemporary questions rooted in classical quandaries from political philosophy. Human Resource Management Review, 10, 61-77.
Hobfoll, S.E. (1988). The ecology of stress. Washington, DC: Hemisphere.
Hobfoll, S.E. (1989). Conservation of resources: A new attempt at conceptualizing stress. American Psychologist, 44, 513-524.
Hobfoll, S.E., & Freedy, J. (1993). Conservation of resources: A general stress theory applied to burnout. In W.B. Schaufeli, C. Maslach, & T. Marek (Eds.), Professional burnout: Recent developments in theory and research (pp. 115-129). Washington, DC: Taylor & Francis.
Hofstede, G. (1980). Culture's consequences: International differences in work-related values. Newbury Park, CA: Sage.
House, R.J., Hanges, P.J., Javidan, M., Dorfman, P.W.,& Gupta, V. (Eds.). (2004). Culture, leadership, and organizations: The GLOBE study of 62 societies. Thousand Oaks, CA: Sage.
Johnson, J.W. (2001). The relative importance of task and contextual performance dimensions to supervisor judgments of overall performance. Journal of Applied Psychology, 86, 984-996.
Katz, D., & Kahn, R.L. (1966). The social psychology of organizations. New York: Wiley.
Organ, D.W. (1977). A reappraisal and reinterpretation of the satisfaction-causes-performance hypothesis. Academy of Management Review, 2, 46-53.
Organ, D.W. (1988). Organizational citizenship behavior: The good soldier syndrome. Lenxington, MA: Lenxington.
Organ, D.W. (1997). Organizational citizenship behavior: It's construct clean-up time. Human Performance ,10 , 85–97.
Organ, D., & McFall, J. (2004). Personality and Citizenship Behavior in Organizations. In B. Schneider and D.B. Smith (Eds.), Personality and organizations (pp. 291-314). Mahwah, NJ: Lawrence Erlbaum Associates, Inc.
Organ, D.W., & Paine, J.B. (1999). A new kind of performance for industrial and organizational psychology: Recent contributions to the study of organizational citizenship behavior. International Review of Industrial and Organizational Psychology, 14, 337-368.
Organ, D.W., & Ryan, K. (1995). A meta-analytic review of attitudinal and dispositional predictors of organizational citizenship behavior. Personnel Psychology, 48, 775-802.
Penner, L.A., Fritzsche, B.A., Craiger, J.P., & Freifeld, T.R. (1995). Measuring the prosocial personality. In J. Butcher & C. D. Spielberger (Eds.), Advances in personality assessment (Vol. 10, pp. 147-163). Hillsdale, NJ: Lawrence Erlbaum Associates, Inc.
Penner, L.A., Midili, A.R., & Kegelmeyer, J. (1997). Beyond job attitudes: A personality and social psychology perspective on the causes of organizational citizenship performance. Human Performance, 10, 111-131.
Podsakoff, P.M., MacKenzie, S.B., & Bommer, W.H. (1996). Meta-analysis of the relationship between Kerr and Jermier's substitutes for leadership and employee job attitudes, role perceptions, and performance. Journal of Applied Psychology, 81, 380-399.
Podsakoff, P.M., MacKenzie, S.B., Paine, J.B., & Bachrach, D.G. (2000). Organizational citizenship behavior: A critical review of the theoretical and empirical literature and suggestions for future research. Journal of Management, 26, 513-563.
Rioux, S.M., & Penner, L.A. (2001). The causes of organizational citizenship behavior: A motivational analysis. Journal of Applied Psychology, 86, 1306-1314.
Skarlicki, D.P., & Latham, G.P. (1996). Increasing citizenship behavior within a public sector union: A test of organizational justice theory. Journal of Applied Psychology, 81, 161-169.
Skarlicki, D.P., & Latham, G.P. (1997). Leadership training in organizational justice to increase citizenship behavior within a labor union: A replication. Personnel Psychology, 50, 617-634.
Smith, C.A., Organ, D.W., & Near, J.P. (1983). Organizational citizenship behavior: Its nature and antecedents. Journal of Applied Psychology, 68, 653-663.
Snyder, M. (1993). Basic research and practice problems: The promise of a "functional" personality and social psychology. Personality and Social Psychology Bulletin, 19, 251-264.
Turnipseed, D.L., & Murkison, E. (2000). A bi-cultural comparison of organizational citizenship behavior: Does the OCB phenomenon transcend national culture? The International Journal of Organizational Analysis, 8, 200-222.
Van Dyne, L.V., Graham, J.M., & Dienesch, R.M. (1994). Organizational citizenship behavior: Construct redefinition, measurement and validation. Academy of Management Journal, 37, 765-802.
Werner, J.M. (1994). Dimensions that make a difference: Examining the impact of in-role and extra-role behaviors on supervisory ratings. Journal of Applied Psychology, 79, 98-107.
Zellars, K.L., & Tepper, B.J. (2003). Beyond social exchange: New directions for organizational citizenship theory and research. Research in Personnel and Human Resources Management, 22, 395-424.
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Published
2020-01-21
How to Cite
Ispas, D. ., & Borman, W. (2020). Beyond task performance: the concept of organizational citizenship performance. Psihologia Resurselor Umane, 6(1), 12–18. https://doi.org/10.24837/pru.v6i1.342
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Research articles
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