Trust and team coordination in critical situations
DOI:
https://doi.org/10.24837/pru.v6i1.343Keywords:
procese de echipă, modele mentale ale echipei, încredere, coordonareAbstract
In this paper I explore the process of team coordination. I propose a model by which team coordination emerges as a function of team mental models and team trust. Furthermore, I introduce a hierarchical approach to team mental models, and propose a framework that provides a better understanding of team processes and opens new avenues of research in the area of team cognition. I conclude with implications for future research and practice.
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References
Brannick, M.T., Roach, R.M., & Salas, E. (1993). Understanding team performance: A multimethod study. Human Performance, 6, 287-308.
Cannon-Bowers, J.A., Salas, E., & Converse, S.A. (1993). Shared mental models in expert team decision making. In N. J. Castellan Jr. (Ed.), Current issues in individual and group decision making (pp. 221-246). Hillsdale, NJ: Erlbaum.
Cummings, L.L., & Bromiley, P. (1996). The Organizational Trust Inventory (OTI): Development and Validation. In R.N. Kramer and T.R. Tyler (Eds.), Trust in Organizations. Thousand Oaks, CA: Sage.
Deutsch, M. (1958). Trust and suspicion. Journal of Conflict Resolution, 2, 265-297.
Dirks, K.T. (1999). The effects of interpersonal trust on work group performance. Journal of Applied Psychology, 84, 445-455.
Dirks, K.T., & Ferrin, D.L. (2001). The role of trust in organizational settings. Organization Science, 12, 450-467.
Dirks, K.T., & Ferrin, D.L. (2002). Trust in leadership: Meta-analytic findings and implications for research and practice. Journal of Applied Psychology, 87, 611-628.
Entin, E.E., & Serfaty, D, (1999). Adaptive team coordination. Human factors, 41, 312-325.
Gladstein, D. (1984). A model of task group effectiveness. Administrative Science Quarterly, 29, 499-517.
Guzzo, R.A. (1986). Group decision making and group effectiveness in organizations. In P.S. Goodman (Ed.), Designing effective work groups. (pp.34-71). San Francisco: Jossey-Bass.
Hackman, J.R. (1983). A normative model of work team effectiveness. (Technical Repost No. 2). Research program on group effectiveness. New Haven, CT: Yale School of Organization and Management.
Johnson-Laird, P.N. (1983). Mental models: Towards a cognitive science of language, inference and consciousness. Cambridge, MA: Harvard University Press.
Klimoski, R.J., & Mohammed, S. (1994). Team mental model: Construct or metaphor? Journal of Management, 20, 403-437.
Korsgaard, M.A., Brodt. S.E., & Sapienza, H.J. (2003). Trust, identity and attachment: Promoting individuals' cooperation in groups In M. West, D. Tjosvold, and K. Smith (Eds.). International handbook of organizational teamwork and cooperative working (pp. 113-130). West Sussex, UK: John Wiley & Sons.
Kozlowski, S.W.J., & Bell, B.S. (2003). Work groups and teams in organizations. In W.C. Borman, D.R. Ilgen, R.J. Klimoski (Eds.), Handbook of Psychology (vol.12): Industrial and Organizational Psychology (pp. 333-375). New York: Wiley.
Malone, T., & Crowston, K. (1994). The interdisciplinary study of coordination. ACM Computing Surveys, 26, 87-119.
Marks, M.A., & Panzer, F.J. (2004). The influence of team monitoring on team processes and performance. Human Performance, 17, 25-41.
Marks, M.A., Sabella, M.J., Burke, C.S., & Zaccaro, S.J. (2002). The impact of cross-training on team effectiveness. Journal of Applied Psychology, 87, 3-13.
Mathieu, J.E., Goodwin, G.F., Heffner, T.S., Salas, E., & Cannon-Bowers, J.A. (2000). The influence of shared mental models on team process and performance. Journal of Applied Psychology, 85, 273-283.
Mayer, R.C., Davis, J.H., & Schoorman, F.D. (1995). An integrative model of organizational trust. Academy of Management Review, 20, 709-734.
McGrath, J.E. (1964). Social psychology: A brief introduction. New York: Holt, Rinehart, & Winston.
Rentsch, J.R., & Klimoski, R.J. (2001). Why do 'great minds' think alike?: antecedents of team member schema agreement. Journal of Organizational Behavior, 22, 107-120.
Rouse, W.B., & Morris, N.M. (1986). On looking into the black box: Prospects and limits in the search for mental models. Psychological Bulletin, 100, 349-363.
Salas, E., Stagl, K.C., & Burke, C.S. (2004). 25 years of team effectiveness in organizations: Research themes and emerging needs. In C.L. Cooper, I.T. Robertson (Eds.), International Review of Industrial and Organizational Psychology (Vol.19, pp. 47-..). New York: John Wiley & Sons.
Simons, T.L., & Peterson, R.S. (2000). Task conflict and relationship conflict in top management teams: The pivotal role of intragroup trust. Journal of Applied Psychology, 85, 102-111.
Stout, R. J., Cannon-Bowers, J. A., Salas, E., & Milanovich, D. M. (1999). Planning, shared mental models, and coordinated performance: An empirical link is established. Human Factors, 41, 61-71.
Sundstrom, E., DeMeuse, K.P., & Futrell, D. (1990). Work teams: Applications and effectiveness. American Psychologist, 45, 120-133.
Van De Ven, A.H., Delbecq, A/L., & Koenig, R. (1976). Determinants of coordination modes within organizations. American Sociological Review, 41, 32-338.
Zalesny, M.D., Salas, E., & Prince, C. (1995). Conceptual and measurement issues in coordination: Implications for team behavior and performance. In G.R. Ferris (Ed.), Research in personnel and human resources management (Vol. 13, pp. 81-115). Greenwich, CT: JAI Press.
Cannon-Bowers, J.A., Salas, E., & Converse, S.A. (1993). Shared mental models in expert team decision making. In N. J. Castellan Jr. (Ed.), Current issues in individual and group decision making (pp. 221-246). Hillsdale, NJ: Erlbaum.
Cummings, L.L., & Bromiley, P. (1996). The Organizational Trust Inventory (OTI): Development and Validation. In R.N. Kramer and T.R. Tyler (Eds.), Trust in Organizations. Thousand Oaks, CA: Sage.
Deutsch, M. (1958). Trust and suspicion. Journal of Conflict Resolution, 2, 265-297.
Dirks, K.T. (1999). The effects of interpersonal trust on work group performance. Journal of Applied Psychology, 84, 445-455.
Dirks, K.T., & Ferrin, D.L. (2001). The role of trust in organizational settings. Organization Science, 12, 450-467.
Dirks, K.T., & Ferrin, D.L. (2002). Trust in leadership: Meta-analytic findings and implications for research and practice. Journal of Applied Psychology, 87, 611-628.
Entin, E.E., & Serfaty, D, (1999). Adaptive team coordination. Human factors, 41, 312-325.
Gladstein, D. (1984). A model of task group effectiveness. Administrative Science Quarterly, 29, 499-517.
Guzzo, R.A. (1986). Group decision making and group effectiveness in organizations. In P.S. Goodman (Ed.), Designing effective work groups. (pp.34-71). San Francisco: Jossey-Bass.
Hackman, J.R. (1983). A normative model of work team effectiveness. (Technical Repost No. 2). Research program on group effectiveness. New Haven, CT: Yale School of Organization and Management.
Johnson-Laird, P.N. (1983). Mental models: Towards a cognitive science of language, inference and consciousness. Cambridge, MA: Harvard University Press.
Klimoski, R.J., & Mohammed, S. (1994). Team mental model: Construct or metaphor? Journal of Management, 20, 403-437.
Korsgaard, M.A., Brodt. S.E., & Sapienza, H.J. (2003). Trust, identity and attachment: Promoting individuals' cooperation in groups In M. West, D. Tjosvold, and K. Smith (Eds.). International handbook of organizational teamwork and cooperative working (pp. 113-130). West Sussex, UK: John Wiley & Sons.
Kozlowski, S.W.J., & Bell, B.S. (2003). Work groups and teams in organizations. In W.C. Borman, D.R. Ilgen, R.J. Klimoski (Eds.), Handbook of Psychology (vol.12): Industrial and Organizational Psychology (pp. 333-375). New York: Wiley.
Malone, T., & Crowston, K. (1994). The interdisciplinary study of coordination. ACM Computing Surveys, 26, 87-119.
Marks, M.A., & Panzer, F.J. (2004). The influence of team monitoring on team processes and performance. Human Performance, 17, 25-41.
Marks, M.A., Sabella, M.J., Burke, C.S., & Zaccaro, S.J. (2002). The impact of cross-training on team effectiveness. Journal of Applied Psychology, 87, 3-13.
Mathieu, J.E., Goodwin, G.F., Heffner, T.S., Salas, E., & Cannon-Bowers, J.A. (2000). The influence of shared mental models on team process and performance. Journal of Applied Psychology, 85, 273-283.
Mayer, R.C., Davis, J.H., & Schoorman, F.D. (1995). An integrative model of organizational trust. Academy of Management Review, 20, 709-734.
McGrath, J.E. (1964). Social psychology: A brief introduction. New York: Holt, Rinehart, & Winston.
Rentsch, J.R., & Klimoski, R.J. (2001). Why do 'great minds' think alike?: antecedents of team member schema agreement. Journal of Organizational Behavior, 22, 107-120.
Rouse, W.B., & Morris, N.M. (1986). On looking into the black box: Prospects and limits in the search for mental models. Psychological Bulletin, 100, 349-363.
Salas, E., Stagl, K.C., & Burke, C.S. (2004). 25 years of team effectiveness in organizations: Research themes and emerging needs. In C.L. Cooper, I.T. Robertson (Eds.), International Review of Industrial and Organizational Psychology (Vol.19, pp. 47-..). New York: John Wiley & Sons.
Simons, T.L., & Peterson, R.S. (2000). Task conflict and relationship conflict in top management teams: The pivotal role of intragroup trust. Journal of Applied Psychology, 85, 102-111.
Stout, R. J., Cannon-Bowers, J. A., Salas, E., & Milanovich, D. M. (1999). Planning, shared mental models, and coordinated performance: An empirical link is established. Human Factors, 41, 61-71.
Sundstrom, E., DeMeuse, K.P., & Futrell, D. (1990). Work teams: Applications and effectiveness. American Psychologist, 45, 120-133.
Van De Ven, A.H., Delbecq, A/L., & Koenig, R. (1976). Determinants of coordination modes within organizations. American Sociological Review, 41, 32-338.
Zalesny, M.D., Salas, E., & Prince, C. (1995). Conceptual and measurement issues in coordination: Implications for team behavior and performance. In G.R. Ferris (Ed.), Research in personnel and human resources management (Vol. 13, pp. 81-115). Greenwich, CT: JAI Press.
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Published
2020-01-21
How to Cite
Pitariu, A. (2020). Trust and team coordination in critical situations. Psihologia Resurselor Umane, 6(1), 19–24. https://doi.org/10.24837/pru.v6i1.343
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Research articles
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