THE DEVELOPMENT OF A THEATRE/OPERA WEBSITE PATTERN BASED ON A USER NEED ASSESSMENT APPROACH1
Keywords:
pattern, websites design, human factors, information needs, usabilityAbstract
This paper presents the methodology used in the development of a theatre/opera website pattern and the structure of the resulted pattern. Our approach is based on the assessment of the existing websites for some well known theatres/operas and also on the assessment of potential users needs. The assessment of the existing websites consisted in an analysis of 10 websites based on the surprise indices. The assessment of the information needs of potential users resulted in the development of an exploratory questionnaire which was filled in by a 112 people coming from 12 countries sample. The results obtained at these two steps were mapped together in order to extract communalities or differences. These processes allowed us to identify the most relevant information or facilities categories which should be incorporated in a pattern. A last stage consisted in proposing the pattern based on the results obtained during the earlier steps.
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