The error as a defect and as a mean of controlling the activity in work situation
DOI:
https://doi.org/10.24837/pru.v7i1.387Keywords:
psychology, ergonomics, error, activity analysis, regulation, objective, diagnosis, competences, reliabilityAbstract
In activity, the error is often evaluated in a negative manner, as the absence of succes. But the error may also have a positive role in that it reveals the characteristics of the activity: so, its knowledge can be a way to control the action, as shown, in particular, the regulatory model for which the action is regulated based on differences in purpose. It is precisely from this model that will be organized this paper. It sugests this can be a framework for analysing the error by showing the work of particular significance. The introduction refers to some general knowledge on the study of error. The second chapter justifies the need to coordinate the study of error to that of activity. The following sections are organized around several themes that mark out the analysis for this coordination: setting goals, assessing the error with the issues of detection and diagnosis, the possible exploitation of the error. A final section addresses the role of the operator characteristics in the production and the management of the error. The conclusion discusses the interest of exploiting the dual character of error for the analysis of activity and on how this exploitation.
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Vaugham, D. (2001). La normalisation de la déviance: une approche d'action située. In M. Bourrier (Ed.), Organiser la fiabilité (pp. 201-234). Paris: L'Harmattan.
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Weill-Fassina, A. & Valot, C. (1998). Le métier, ça va, mais le problème, c'est c'qu'y a autour. In M.-F. Dessaigne et I. Gaillard (Eds.), Des évolutions en ergonomie … (pp. 75-87) Toulouse: Octarès.
Amalberti, R. (1997). Notions de sécurité écologique: le contrôle du risque par l'individu et l'analyse des menaces qui pèsent sur ce contrôle. Approche psychoergonomique. Paris: CNRS et Ecole Nationale Supérieure des Mines. Actes de la 9° séance d'un séminaire sur les risques collectifs.
Annett, J. & Duncan, K.D. (1967). Task analysis and training design. Occupational Psychology,
41, 2, 11-221.
Argyris, C. & Schön, D.A. (2002/1996). Apprentissage organisationnel. Théorie, méthode, pratique. Paris: DeBoeck Université.
Aslanides, M. (2001). Analyse des violations aux normes et leur lien à la sécurité. D.E.A. d'ergonomie. Paris: CNAM.
Baber, C. & Stanton, N.A. (1996). Human error identification techniques applied to public technology: prediction compred with observed use. Applied Ergonomics, 27, 2,
119-132.
Besnard, D. & Bastien-Tonazzio (1999). Expert error in trouble-shooting: an exploratory study in electronics. Int. J. Human-Computer Studies, 50, 391-405.
Dodier, N. (1996). Ce que provoquent les infractions. In J. Girin & M. Grosjean (Eds.), La transgression des règles au travail (pp. 11-38). Paris: L'Harmattan.
Doireau, P., Wioland, L. & Amalberti, R. (1997). La détection des erreurs humaines par des opérateurs extérieurs à l'action: le cas du pilotage d'avion. Le Travail Humain, 60, 2, 131-154.
Faïta, D. & Duc, M. (1996). Savoir-faire d'encadrement et prescription floue. In J. Girin & M. Grosjean (Eds.), La transgression des règles au travail (pp. 51-82). Paris: L'Harmattan.
Faverge, J.-M. (1966). L'analyse du travail en terme de régulation. In J.-M. Faverge, M. Olivier, J. Delahaut, P. Stephaneck & J.C. Falmagne. L'ergonomie des processus industriels (pp. 33-60). Bruxelles: Editions de l'Institut de Sociologie.
Girin, J. & Grosjean, M. (Eds.) (1996). La transgression des règles au travail. Paris: L'Harmattan.
Grant, S. (1997). Cognitive architecture for modelling human error in complex dynamic tasks. Le Travail Humain, 60, 4, 363-386.
Hollnagel, E. (1993). Human reliability analysis. Context and control. London: Academic Press
Hollnagel, E. (2004). Barriers and accident prevention. Aldershot, Englad ; Ashgate.
Jones, D.J. & Endsley, M.R. (2000). Overcoming representational errors in complex environments. Human Factors, 42, 3, 367-378.
Keyser, V. de. (2001). Evolution of ideas and actors of change. In V. de Keyser & A.B. Leonova (Eds). Error-prevention and well-being at work in Western Europe and Russia (pp. 3-24). Dordrecht: Kluwer Academic Publishers
Keyser, V. de & Leonova, A.B. (Eds.). (2001). Errorprevention and well-being at work in Western Europe and Russia. Dordrecht: Kluwer Academic Publishers.
Kirwan, B. (1998). Human error identification techniques for risk assessment of high risk
systems-Part 1: review and evaluation of techniques. Part 2: towards a framework approach. Applied Ergonomics, 29, 3, 157-178; 5, 299-318.
Kouabenan, D.R., Cadet, B., Hermand, D. & Munoz Sastre, M.T. (Eds.). (2006). Psychologie du risque. Bruxelles : de boek.
Leplat, J. (1985). Erreur humaine, fiabilité humaine dans le travail. Paris: A. Colin.
Leplat J. (1997). Regards sur l'activité en situation de travail. Paris, PUF.
Leplat, J. (1998). About implementation of safety rules. Safety Science, 29, 189-204.
Leplat, J. (1999). Analyse cognitive de l'erreur. Revue Européenne de Psychologie Appliquée, 49, 1, 31-41.
Leplat, J. (2000). L'analyse psychologique de l'activité en ergonomie. Toulouse: Octares.
Leplat, J. & de Montmollin, M. (Eds). (2001). Les compétences en ergonomie. Toulouse : Octarès.
Masson, M. & Koning, Y. (2001). How to manage human error in aviation maintenance? The exemple of JAR 66-HF education and training programme. Cognition, Technology &
Work, 3, 189-204.
McFadden, K.L. (1997). Predicting pilot-error incidents of US airline pilots using logistic regression. Applied Ergonomics, 28, 3, 209-212.
Pascal. Pensées. In OEuvres complètes. Paris : Gallimard. La Pléiade.
Rasmussen, J., Pejtersen, A. M. & Goodstein, L.P. (1994). Cognitive Systems Engineering. New York: J. Wiley.
Rasmussen, J. (1997). Risk management in a dynamic society: a modelling problem. Safety
Science, 27, 183-213.
Reason, J. (1993/90). L'erreur humaine. Paris: PUF.
Senders, J. W. & Moray, N.P. (1991). Human error.
Hillsdale, New Jersey : Lawrence Erlbaum. Shepherd, A. (2000). HTA as a framework for task analysis. In J. Annett & N.A. Stanton (Eds.), Task analysis (pp. 9-24). London: Taylor et Francis.
Shorrock, S.T., Kirwan, B., Mackendrick, H. & Kennedy, R. (2001). Assessing human error in air traffic management systems design: methodological issues. Le Travail Humain, 64, 3, 269-289.
Shryane, N.M., Westerman, S.J., Crawshaw, C.M., Hockey, C.R.J. & Sauer, J. (2000). Task analysis for the investigation of human error in safety-critical software design: a convergent methods approach. In J. Annett & N.A. Stanton (Eds.), Task analysis (pp. 191-208). London: Taylor et Francis.
Stanton, N.A. & Stevenage, S.V. (2000). Learning to predict human error: issues of acceptability, reliability and validity. In J. Annett & N.A. Stanton (Eds.), Task analysis (pp. 209-228). London: Taylor et Francis.
Tijus, C.A., Richard, J.-F. & Leproux, Ch. (1996). Une méthode de pronostic des erreurs et des incidents pour la conception des dispositifs. Le Travail Humain, 59, 4, 355-376.
Vaugham, D. (2001). La normalisation de la déviance: une approche d'action située. In M. Bourrier (Ed.), Organiser la fiabilité (pp. 201-234). Paris: L'Harmattan.
Weick, K.E. (1995). Sensemaking in organizations. London: Sage Publications.
Weill-Fassina, A., Rabardel, P. & Dubois, D. (Eds). (1993), Représentations pour l'action. Toulouse: Octarès.
Weill-Fassina, A. & Valot, C. (1998). Le métier, ça va, mais le problème, c'est c'qu'y a autour. In M.-F. Dessaigne et I. Gaillard (Eds.), Des évolutions en ergonomie … (pp. 75-87) Toulouse: Octarès.
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Published
2020-01-24
How to Cite
Leplat, J. (2020). The error as a defect and as a mean of controlling the activity in work situation. Psihologia Resurselor Umane, 7(1), 14–28. https://doi.org/10.24837/pru.v7i1.387
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